Global
Era provides simple options for ongoing maintenance and support of
your Compiere or Adempiere software implementation. Advantages of our support
include guaranteed response times, discounted hourly rates, and migration support.
Support pricing is on an annual basis.
Silver
Support - $4,995.00 per Support Unit (ten users).
55 hours of
production support annually. (per Support Unit purchased)
Each additional
support unit purchased increments the hours proportionately.
One business day
phone or email response.
Normal business
hours (M-F 8-6 MST)
Software Migration
Includes one Oracle XE
database upgrade or patch per year.
Gold Support - $6,995.00 per Support Unit (ten
users).
55 hours of
production support annually. (per Support Unit purchased
Four hour phone or
email response.
Normal business
hours (M-F 8-6 MST)
Software Migration
Includes one Oracle XE
database upgrade or patch per year.
Platinum Support - $25,000.00 per
ten users.
Dedicated Support
Each additional
support unit purchased increments the hours proportionately.
Immediate response from a resource dedicated to your business.
24/7 availability.
Includes two Oracle XE upgrades or patches per year.
Full Oracle database
support available separately.
